Technical Support Analyst English / German

Základní údaje

Popis

What you’ll be doing?
• You'll be providing software support to our customers who are some of the biggest car brands and dealerships in German, that use our technology & information solutions.
• We look for natural problem solvers and what’s great about us is that we don’t tier. This enables each team member to challenge their own thinking and develop their technical skills and knowledge through dealing with more and more complex software issues.
• You'll be taking ownership of software related issues and troubleshooting them in order to solve the issue. You'll be working with our customers in order to gather as much information from them as possible and to manage their expectations from case start through to case closure.

Typical Experience
• Tech support - 1-3 years
• Customer Service - 1-3 years
• Education level - Tertiary education - college or bachelors
• Demonstrates that you can write and speak grammatically in home country technical and business language and English to an acceptable level (C1/2) Translates technical concepts into plain language
• Communication - phone, chat, written and Jabber (IM)

What do we offer?
• 25 days annual leave
• Company sickness benefit
• Life Insurance
• Cafeteria Employee Benefit Programme
• Vodafone Employee Programme
• Language Courses
• Supplementary Pension Savings


Location Prague, Czech Republic

Máte zájem? Vytvořte CV za 2 minuty!

Ucházet se (registrovaný uživatel)

« Zpět na přehled